Customer Success Manager

Tired of manual prospecting when your time could go to what actually matters — customers and sales? Clevenio is a B2B sales tool that covers the Nordics and now the rest of Europe too. Our mission is to free sellers from prospecting so they can spend their time on more productive and meaningful work: customers and sales.

We're now looking for a Customer Success Manager to build and grow our customer accounts. This isn't a CSM role where you just manage accounts and check in on how things are going. With us, the CSM is an active partner, a builder, and a commercial owner for the customer — helping our customers solve sales problems, and problems across the commercial teams around them, with Clevenio.

What you'll do

You'll take ownership of your own customer portfolio and run it independently. You'll understand the customer's current state and needs, and define the goals for the partnership together with them using Clevenio's solution. At the core of how we work is the idea that the sales target audience is identified and maintained end-to-end through technology, so sales can spend their time not on prospecting but on what actually drives revenue: customers and sales.

In practice, your work includes:

• Understanding the customer's current state, goals, and challenges
• Actively developing accounts and managing customer relationships
• Developing how customers use Clevenio and their ways of working, together with them
• Identifying new use cases and expansion opportunities
• Turning upsell and expansion opportunities into results
• Proactively identifying and resolving account risk
• Working closely with sales, product, and the rest of the Clevenio team

Net revenue retention is the key metric for this role.

Who we're looking for

Above all, we're looking for an active, commercially minded person who wants to take ownership of their own work. You have experience in a B2B environment and understand how enterprise sales works. You've done outbound sales, owned your own pipeline, or grown existing accounts.

This role is a particularly good fit if you:

• Know the B2B world and understand how sales organizations operate
• Have done outbound sales and hands-on account work
• Enjoy driving things forward yourself
• Can spot a customer's need and connect it to a commercial solution
• Are used to selling into an existing customer base, not just net-new
• Get energy from goals, results, and concrete execution
• Don't exactly love manual prospecting ;)

You'll also need:

• Native-level Finnish
• Good English
• The ability to work independently and take ownership of your own work
• Comfort operating in an environment where not everything is fully structured yet
• The ability to learn fast and build your own ways of working

What makes Clevenio different?

We're a startup, so we don't have a playbook for everything. That means freedom, but also responsibility. We don't want to build an organization where every little thing needs a new process, meeting, or approval. We want to keep things straightforward and let people make decisions and get things done.

What we offer

• An independent, commercially significant role in a fast-growing SaaS startup
• The chance to directly drive growth in Clevenio's customer accounts
• A lot of ownership and freedom to shape how you work
• Room to grow as a Customer Success professional and as a commercial operator
• A tight-knit startup team that moves fast and keeps things simple
• Base salary €4,000–5,000/month
• On-target earnings €8,000/month

Apply now