Customer Support Trainee

Hi, university student! We're hiring a Customer Support Trainee for our Jyväskylä office. In practice, your days will be about helping our customers over chat, phone, and email. You'll also help new customers get set up with Clevenio's software. But you won't be thrown in alone — the trainee works closely together with the customer team.

What you'll do

Customer support (~60% of your time)

• You answer customer questions over chat, email, and phone on weekdays between 8am and 4pm.
• You help solve problems — working out, for example, whether a customer's issue is about guidance, data, or a system bug, then routing it onward to get fixed.
• You make sure no ticket is left hanging.

Onboarding (~30%)

• You walk the customer through the basics of the platform, help build their first decision-maker searches and target lists, and make sure the CRM integration and first sequence launch go right the first time.
• You follow up to make sure the customer actually gets going, and you're ready to help if needed.

Improvement work (~10%)

• You write and update guides and FAQs so the same question doesn't get asked a third time.
• You tell the product team where customers get stuck using the software.

Who we're looking for

A university student interested in sales, customers, and technology. You could be studying business, computer science, communications, or another relevant field. It doesn't matter what stage you're at in your studies.

• You speak clear Finnish and English. Most of our accounts are Finnish, but some are elsewhere in the Nordics and Europe.
• You express yourself well in writing too. A big part of the job is written customer communication, so we value the ability to prioritize information and write clearly, fast.
• You have good research skills. When you don't know an answer, you look it up instead of guessing.
• You're not afraid of the phone. You call the customer when that's the fastest way to solve something.
• Basic digital skills and an interest in software. Experience with a CRM, Excel, or AI tools is a plus, but not required.
• You're available weekdays between 8am and 4pm and can get to our Jyväskylä office.

We consider experience in customer service, sales, or help-desk work an advantage, as well as experience with B2B sales tools (HubSpot, Pipedrive, Salesforce).

What we offer

• Salary of €1,350/month for the full 6-month trainee period. We're upfront about the salary from the start: this is an educational traineeship, during which a large part of your time is guided learning.
• A clear 6-month program with a named manager and mentor (Joel), a weekly 1:1, and defined milestones for months 1, 3, and 6. In the first weeks you do customer work together with Joel, not alone.
• A path to a permanent role. The trainee period is designed to lead into an ongoing Customer Support / Customer Success role once it's a good fit on both sides.
• Real responsibility on a small team. You'll see how a SaaS company works end to end — from product to sales — instead of staying in one silo.
• Our Jyväskylä office, with flexibility for remote days.
• The equipment you need (laptop, headset, tools).
• The trainee period can be combined with a study-related internship.

Apply now